CA Information and communications technology (ICTs) can positively or negatively affect the availability of records for accountability. ICTs challenges basic organizational values in records management, such as finding a balance between central control and autonomy. A well-designed electronic records management plan needs to take into account the various values of an organization's "accountability situation."
Phrases
<P1> A systematic records management policy is required to ensure that the appropriate records will be available for accountability processes. This involves developing and maintaining policies, procedures, and methodologies, appointing experts, and creating and managing specialized departments." (p .260) The fact that many records are not converted and are handled exclusively in an electronic form may have an important impact on the content and quality of records kept for purposes of accountability." (p. 260)
Conclusions
RQ We must look at the tools of information and communications technology closely. Often researchers assume that tools only need to be shaped or adapted in a certain way in order to address a variety of problems in electronic records management, while ignoring the fact that the shaping of a tool is in itself highly controversial.
